Interworld Shipping Overseas Limited

(An international certified agency for professional recruitment)

Hiring Process

Please prepare the essential documents, as required, for the interview hiring process to initiate the recruitment procedure.

In this comprehensive guide, we will walk you through each stage of the selection process, listing the necessary requirements and providing insights on what to anticipate. Please dedicate some time to thoroughly read all the details, ensuring you do not overlook any steps.
Additionally, it is crucial to note that the selection process may involve certain expenses, and not all companies provide reimbursement. We will discuss this topic in greater detail later.
We store your personal data within our system for a period of five years. To maintain privacy and security, ensure that any uploaded documents, particularly CVs, contain only necessary information. We guarantee that your personal data will not be shared with third parties without your explicit consent.
Alternatively, you may choose to use the provided online CV format by clicking the link. Alternatively, you can download a fillable template, complete the necessary information, and send it to cv@isol.com.bd This process will create a free account for you, allowing you to access and manage your details anytime within the given time frame.
Please registered online www.isol.com.bd in order to keep track of the job applications and updates, please note that due to the high volume of applications we receive, we are not able to reply to each and every candidate. We can only reply to those who meet the requirements, in case we have a position available. If you match one of our positions, we will contact you by email to schedule an online interview.
Please note that in order to have a face-to-face conversation, it is essential to schedule or book a meeting appointment time through our website www.isol.com.bd Without prior scheduling, we regret that we will not be able to accommodate you at the ISOL office.
Please be informed that typically ISOL's first contact with candidates is via email. When checking your email for any type of notification, please make sure to check your spam or junk email folders, as your email filter may send emails to those folders. In case you do not find a notification in your default email inbox, kindly check these folders.

INTERVIEWS:

During the interview process, you will be contacted for an online interview if your profile matches one of our available positions. After a successful interview with the company, you will receive a Letter of Employment (LOE) from our client, The Cruise Line.

To ensure a smooth interview experience, please follow these guidelines:

  1. Choose a quiet location with minimal background noise (e.g., no traffic, phones, pets, or children).
  2. Ensure a stable internet connection with a functioning webcam, speakers, and microphone (or headset). Test your equipment before the interview begins.
  3. Be online at least 5 minutes prior to the scheduled interview time.
  4. Dress professionally or smartly, without the need for a suit and tie, but a neat appearance is recommended.
  5. Try to remain relaxed and composed. If you are not accustomed to using a webcam, practice with a friend via webcam to familiarize yourself with the process.

Remember, honesty is crucial. If you change your mind about working on a cruise ship or your family opposes the idea, please inform us promptly to avoid unprofessionalism.

If you need to attend a local interview, you will receive further instructions, but typically, you should bring all necessary documents, copies required for your job. Dressing professionally and looking very presentable is essential during such interviews.

When interacting with cruise companies or agencies, remember that recruiters often dedicate an entire day to interviewing candidates. You may receive a message stating "Please stand by between 9:00 and 14:00," which means they will call you as soon as they complete interviews with other candidates. In this case, be prepared to wait by your computer or phone while engaging in other tasks. Upon receiving a notification, get ready and be in position. It is possible to conduct interviews using your cellphone, although using a computer is the preferred method.

To clarify, the process for setting up a Skype, Zoom, or any other platform provided by the cruise company for interviews remains the same. The steps you provided are for creating a Skype account, which can be applied to other platforms as well:

  1. Visit the respective website or download the app for the desired platform (e.g., Zoom) on your device.
  2. Create an account by clicking on the "Sign Up" or "Create New Account" button.
  3. Fill in the required information, such as your name, email address, and a chosen password.
  4. Verify your email address by following the instructions sent to your inbox.
  5. Customize your profile with a profile picture and any other desired information.
  6. Once your account is set up, download and install the necessary software or app for your device.

Now, you will be ready to use the chosen platform (Skype, Zoom, etc.) for interviews with the cruise company.

To summarize the dressing and grooming tips for both men and women during interviews and while working on a cruise ship:

For Men:

  1. Wear a formal shirt with a neat appearance.
  2. Avoid ties unless specified by the cruise company.
  3. Keep facial hair trimmed, but do not shave it unless explicitly instructed to do so by the hiring company.

For Women:

  1. Opt for a professional-looking blouse or top.
  2. Apply basic makeup to enhance your features, but avoid excessive makeup.
  3. Choose appropriate attire that is formal and covers enough skin. Avoid short dresses or revealing clothing.

These guidelines will help you maintain a professional appearance during interviews and while working on the cruise ship, demonstrating your respect for the company's standards and your commitment to the role.

To recap the key points for a successful interview in a remote setting:

  1. Language proficiency: If you are required to speak another language like German, Spanish, Chinese, or French, make an effort to understand the questions before answering. If unsure or unable to hear well, politely ask for repetition.
  2. Communication: Speak clearly and maintain focus during the interview. Remember that patience and understanding are essential.
  3. Body language and expression: Smile occasionally, as it demonstrates your positive attitude and eagerness to serve the guests.
  4. Environment: Choose a quiet, interruption-free location for your interview. Ensure you are comfortable and can concentrate on the conversation.
  5. Technical preparation: Test your camera and microphone before the interview to ensure proper connectivity and visibility.

By following these guidelines, you will create a professional and positive impression during your remote interview, increasing your chances of success.

It is indeed essential to express gratitude towards the recruiter for the opportunity they have provided. Education plays a significant role in the hospitality industry, and demonstrating good manners and etiquette can leave a lasting impression. By taking a moment to thank the recruiter, you showcase your professionalism and consideration for their efforts, which can help you stand out in their memory amidst a potentially exhausting day of work.

POST-INTERVIEWS:

Following up on an interview, whether it's positive or negative, is an important aspect of the job search process. After some days, you can expect to receive an email informing you about the outcome of your interview. If approved, the email will provide you with the necessary instructions to proceed with the next steps.
In case you are working with an agency, they will handle the scheduling of the interview with the company on your behalf. Remember that communication may take some time, so be patient and responsive throughout the process. Unfortunately, if you do not receive a favorable response, both the company and the agency might not provide specific reasons for their decision. In such cases, you will typically receive an automated email with a generic response. Common reasons for rejection may include a lack of proficiency in English or not meeting the job requirements. It is essential not to be discouraged by these setbacks and to continue refining your skills and applying for suitable positions. Keep persisting, as the right opportunity may come your way with time and effort.

THE NEXT STEPS:

When you receive approval from the company, they will provide you with a comprehensive list of procedures and formalities that need to be completed. To ensure a smooth and organized process, it is crucial to maintain well-structured folders containing all your necessary documents and files. These may include safety certificates, vaccine records, medical exam results, uniform size details, and a preview of your contract.
You should also be prepared for specific medical admission exams, as failing them might result in elimination from the hiring process. It is advisable to research and understand these exams beforehand to increase your chances of success.
Acquiring the Basic Safety Training certificate or STCW (Standards of Training, Certification, and Watchkeeping) is mandatory while you are on land. After submitting the required documents, the company will continue with the hiring process and update you on your status. They will also provide more information about the final steps before boarding, such as airline tickets, hotel accommodations, your letter of employment, and visa requirements (if applicable).
It is essential to note that some companies may not cover the costs of airline tickets, so be prepared for this possibility. Hotel accommodations will be provided by the company if you arrive at the port one day before embarkation or they will give instructions on how to reach the cruise terminal if you arrive on the same day. The Letter of Employment (LOE) is a vital document that you must carry with you, as it serves as proof of your employment and is required for immigration purposes and visa applications. If you need a transit visa, the LOE will help you confirm your shipboard joining date to the consular officials.

THE FINAL STEPS:

The embarkation date, which refers to the day you will join the ship, is usually mentioned in your Letter of Employment (LOE). However, it is essential to note that this date may change due to various factors such as the company's needs, availability of positions, and other unforeseen circumstances. Embarkation dates can vary from a few days to several weeks or even months.
It is crucial for candidates to understand that they should not rush to quit their current jobs or make significant life decisions until they have a clear and confirmed embarkation date. The job search process in the maritime industry can be unpredictable, and it is better to maintain stability in your personal life while waiting for a definite date to join the ship.
In summary, be patient and keep your current job until you receive a confirmed and stable embarkation date from the company. This will ensure you are well-prepared and have a secure foundation while navigating through the maritime job search process.

BEFORE JOINING THE SHIP

There are a few steps to be taken before you can join a ship.

THE DOCUMENTS YOU WILL NEED TO WORK ON A CRUISE SHIP

These documents will be processed once you are offered a position. There’s no need to concern you with obtaining any of these right now. We will assist you with the necessary information on how to obtain them at the appropriate time.

VALID PASSPORT

Your passport must be valid for at least 1 year. If you do not have a passport yet, we suggest that you obtain one now, before starting the process. Obtaining the passport is at your own expense.

SEAMAN BOOK

In summary, a Seaman's Discharge Book, also known as a Seafarer's Book or Seaman's Book, is a crucial legal document for mariners that verifies their seafaring status according to the International Convention on Standards of Training, Certification, and Watchkeeping for Seafarers (STCW). Having a Seaman's Book is mandatory for crew members working on seagoing vessels, including cruise ships, as it helps document their maritime career and ensures compliance with international conventions.
To apply for a Seaman's Book for cruise ship work, you typically need to book an appointment, prepare the required documents such as a completed application form, Certificate of Competency (CoC), relevant qualifications, copies of valid STCW "Basic Training" certificates, passport copy, passport photos, and an ENG 1 Medical Certificate. Most cruise companies provide Seaman's Books in accordance with the flag state of the vessels they operate, so it is essential to understand the flag state's requirements and follow the company's specific guidelines when applying. By fulfilling these requirements and providing the necessary documents, you can obtain your Seaman's Book and meet the legal prerequisites for your maritime career in the cruise industry.

CREW VISA: C1/D

Prior to joining the cruiseship you will need to apply for a Seaman’s Visa at the US Embassy. It is Transit and Seamen Visa. You may need another visa depending on the port where you will join. We will let you know. Visa costs are covered by the company – however you will need to pay at the time you make the online application at the Embassy, and then present your receipt onboard the ship when you join and the cost will be refunded to you.
A tourist visa is not valid for this type of job. You will receive an LOE (Letter of Employment or a Consulate Letter) so you can obtain your visa. This visa is not required for Canadians or US citizens or residents.

When joining a ship, it is essential to present a copy of the payment receipt for expenses such as visa costs, medicals, and other related fees to your manager onboard. This documentation serves as proof of payment and is required to initiate the refund process. To ensure a smooth refund procedure, follow these steps:

  1. Organize your receipts: Gather all relevant receipts related to visa costs, medicals, and any other expenses incurred during the recruitment process.
  2. Create copies: Make photocopies or digital scans of the original receipts to present to your manager onboard.
  3. Label the copies: Clearly label each copy with your name, the purpose (e.g., "Visa Cost Receipt" or "Medical Expenses Receipt"), and the total amount paid.
  4. Prepare a folder or envelope: Keep all the receipt copies organized in a folder or envelope for easy access and presentation.
  5. Handover the documents: Upon joining the ship, present the receipt copies to your manager onboard as soon as possible. Ensure you receive acknowledgment of receipt from your manager.
  6. Follow up on the refund: Keep track of the refund process and, if necessary, follow up with your manager or the relevant authorities to ensure that you receive the refund for the expenses you have incurred.

By presenting the required copies of payment receipts to your manager onboard, you will facilitate a smoother refund process for your visa and medical expenses, allowing you to focus on your work and responsibilities on the ship.

POLICE CLEARANCE CERTIFICATE (PCC)

A Police Clearance Certificate (PCC) is an essential document required for various purposes, including international travel, employment, and immigration. It is crucial that your PCC reflects a clean criminal background, as this demonstrates your eligibility for the opportunity you are pursuing. To ensure your PCC meets the required standards, follow these guidelines:

  1. Obtain a PCC with no criminal background: Apply for a Police Clearance Certificate through the appropriate authorities in your country, ensuring that you have no criminal record.
  2. Ensure the certificate is in English or translated: If the original PCC is not in English, have it translated by a certified translator who can provide an accurate and official translation. The translated document should carry the translator's seal, contact information, and signature.
  3. Verify the translation's authenticity: Some countries may require additional legalization or authentication of the translated PCC. Consult your country's embassy or consulate in the issuing country to determine if any additional steps are necessary.
  4. Attach a copy of your passport: Include a copy of your passport with the PCC to verify your identity.
  5. Keep the original and copies secure: Retain the original PCC and multiple copies for various purposes, such as submitting to employers or immigration authorities.
  6. Update your PCC if necessary: If your criminal background changes or you obtain a new PCC, make sure to update the relevant authorities and organizations with the new document.

By following these guidelines and ensuring that your Police Clearance Certificate reflects a clean criminal background and is translated into English, if necessary, you will meet the requirements for various purposes and demonstrate your eligibility for the opportunities you pursue.

WHAT MEDICAL CONDITIONS MAY LIMIT SEAFARERS CERTIFICATE OR MAY DISALLOW TO WORK ON A SHIP?

There are some medical conditions that may limit or disallow some to work at sea. The following is a list with some of the most conditions. Please be aware that these medical conditions still need to be reviewed by your doctor to see exact requirements and treatable conditions.

SOME COMMON MEDICAL CONDITIONS THAT MAY LIMIT A SEAFARER’S CERTIFICATE TO WORK AT SEA.

BMI of over 35, Stroke Seizures, many active infections including Tuberculosis, Diabetes, Alcohol or drug dependence. Some psychiatric disorders, Epilepsy, some eye disorders, Many cardiac problems for example pacemakers, heart attacks, form of asthma. Back pain. Once approved, this medical documentation will be valid for 2 years.

This cruise line will provide you with medical insurance throughout your entire stay (contract) on the ship

MEDICAL EXAM:

WHY DO I NEED TO HAVE A MEDICAL EXAM DONE TO WORK ON A SHIP?

As per the International Labor Convention seafarers are required to undergo medical examinations to reduce risks to other crew and for the safe operation of the ship, as well as to safeguard their personal health and safety. It will include blood analysis, a chest x-ray, urinalysis, drug screen, pap smear, pregnancy test, hepatitis A,B,C and other general checkups.
It is highly recommended that if you are taking any medications or have a pre-existing condition that you discuss it with us prior to obtaining the medical. These medical exams are mandatory as the company needs to know that you are physically fit to work onboard.

COVID VACCINES :

Complete Covid Vaccine is mandatory: 2 doses plus booster.

OTHER VACCINES :

These will depend on the cruise liners but usually are:

  • MMR (Measles, Mumps and Rubella)
  • Yellow Fever
  • Polio
  • Varicella
  • Voluntary (Highly Recommended) Flu & Pneumonia

WHAT MEDICATIONS WOULD PREVENT ME FROM GETTING MY SEAFARERS CERTIFICATE?

As per the International Labor Office there are medications and medical conditions that may prevent a seafarer from being allowed to work at sea. Please be aware that the medications given below are generally accepted recommendations and is not a comprehensive list but should be used as some guidance.

MEDICATIONS:

It is crucial to declare any medication you are taking while onboard to prevent potential issues and ensure the ship's medical staff is aware of your health status in case of a medical emergency. Some of the medications you should declare include blood thinners, sedatives, sleeping pills, pain medications, antipsychotics, antianxiety medications, and insulin.

To properly declare your medications, follow these steps:

  • Create a list: Prepare a comprehensive list of all medications you are currently taking, including the name of the medication, dosage, and the reason for taking it (e.g., blood pressure, anxiety, pain relief).
  • Include over-the-counter medications: Don't forget to include any over-the-counter medications, herbal supplements, or vitamins you are taking regularly.
  • Provide relevant information: Attach copies of your prescriptions or, if not available, write down the contact information of your prescribing doctor for reference.
  • Handover the list: Present the medication list to your manager onboard and the ship's medical staff as soon as possible after joining the ship.
  • Update the list: If you start taking any new medications or discontinue any existing ones during your time onboard, make sure to update your medication list accordingly and inform the medical staff.
  • Inform the medical staff of any reactions or side effects: If you experience any side effects or reactions to your medication, report them to the medical staff immediately for proper assessment and management.

By declaring your medications and keeping the ship's medical staff informed of your health status, you will ensure that they can provide appropriate care in case of a medical emergency and help prevent any potential issues related to your medication use.

STCW CERTIFICATES:

All seafarers serving or intending to serve onboard seagoing ships are required to be certified in accordance with the STCW Convention (Standards of Training, Certification and Watch Keeping)

Depending on the cruise line you will need all certificates before embarkation or you can get them onboard.
Some cruise lines require only the Basic Safety Training and other the complete certification.

CHAPTER VI/1 – BASIC TRAINING

  • PERSONAL SURVIVAL TECHNIQUE
  • FIRE PREVENTION AND FIRE FIGHTING
  • ELEMENTARY FIRST AID
  • PERSONAL SAFETY AND SOCIAL RESPONSIBILITIES

CHAPTER V/2 –

  • CROWD MANAGEMENT

CHAPTER VI/6 –

  • SECURITY AWARENESS TRAINING (FOR THOSE WITH OR WITHOUT SECURITY DUTIES)

ISOL does not charge any fees to candidates for its services. However, it is essential to note that there are some expenses you may need to cover during the process of joining a ship. These expenses include obtaining a passport, undergoing required medical examinations, and completing the mandatory STCW (Standards of Training, Certification, and Watchkeeping) training.

Additionally, candidates might have to pay for their flights, depending on the specific position they are applying for. It is crucial to factor in these costs while planning your financial arrangements and ensuring you are prepared for the necessary expenses associated with joining a ship in the maritime industry.

It is crucial to understand that the fees related to passport acquisition, medical examinations, mandatory STCW training, and flights (when applicable) are paid directly by the candidate to the respective service providers, such as embassies, doctors, training centers, and airlines.
As a candidate, it is your responsibility to manage these expenses and ensure you have the necessary funds available to cover these costs. Communicate with the service providers to understand their payment procedures, requirements, and any additional fees that may be involved. Keep all relevant receipts and documentation for potential reimbursement, if applicable.
By being aware of these expenses and making the necessary arrangements, you can ensure a smoother transition into your maritime career while adhering to the financial obligations associated with joining a ship.
ISOL operates with transparency and integrity, maintaining high standards for both clients and candidates. With experience working onboard ships, our expertise enables us to identify the most suitable candidates for various job positions. Our extensive knowledge of the cruise and hospitality industry allows us to have a deeper understanding of the diverse aspects involved in these sectors.
We take great pride in our outstanding reputation for providing high-quality crew members and delivering exceptional service. Our commitment to excellence extends to our personalized approach, ensuring that we cater to the unique needs of crew members, employees, and companies/clients alike. By fostering strong relationships and offering tailored solutions, ISOL aims to create a positive and professional environment for everyone involved in the maritime and hospitality industries.