Crew Satisfaction Survey

As a recruitment and processing agency, ISOL is committed to being your trusted partner. Your feedback is crucial in helping us achieve our goal of providing excellent staffing services at no cost to you. By sharing your experiences and expectations, you will provide valuable insights that will enable us to enhance our engagement efforts. The survey has been tailored to meet your needs, aiming to effectively gather your feedback.

We estimate that the survey will only take 5 minutes to complete, and we kindly ask that you answer all questions. Your responses will remain completely anonymous. If you need any assistance in completing the survey, please do not hesitate to reach out to us.

We sincerely appreciate your time and input. Your contribution truly makes a difference!

Questions

1. What is your current employment status?

   First employment with a cruise ship
   Previously worked for other cruise lines

2. What is your total employment period with the Company?

   New Hire (first contract)
   Less than 2 years
   2-5 Years
   More than 5 years
   More than 10 years
   More than 15 years
   More than 20 years

3. On a scale of 1-5, how much do you enjoy working for the Company?

   1
   2
   3
   4
   5

4. On a scale of 1-5, how well does your supervisor/manager encourage teamwork?

   1
   2
   3
   4
   5

5. On a scale of 1-5, how would you rate the teamwork in your department?

   1
   2
   3
   4
   5

6. On a scale of 1-5, how fair and respectful do you feel treated by your supervisor/manager?

   1
   2
   3
   4
   5

7. On a scale of 1-5, do you feel that your supervisor/manager is interested in listening to your concerns?

   1
   2
   3
   4
   5

8. On a scale of 1-5, do you believe that your supervisor/manager provides you with enough training and supports your career development?

   1
   2
   3
   4
   5

9. What benefits do you appreciate the most? (Multiple answers possible)

   Salary
   Promotion
   Food
   Cabin
   Crew welfare activities (Parties, Bingo, etc.)
   Crew facilities (Crew Bar, Crew Gym, etc.)
   Free social media plan
   Crew tours
   Time/day off
   Training & learning opportunities
   Recognition from manager(s)

10. What reasons keep you loyal to the Company and make you return for another contract? (Multiple answers possible)

    Salary
    Promotion
    Colleagues and friends
    Management team
    Feeling of being part of the family away from home
    Not finding another job

11. What reasons would you consider leaving the Company? (Multiple answers possible)

    Higher salary at another company
    Not getting promoted
    Not feeling supported by supervisor/manager(s)
    Not feeling part of the team
    Not feeling appreciated
    Needing to work overtime
    Not having enough time off
    Too much stress and pressure
    Not liking the food in the Mess
    No retirement benefits

12. If you decide not to return for another contract, would you inform your management team on board before signing off?

    Yes
    No

13. What benefits would you like to have that we currently do not offer? (Free text box)

14. If you could change one thing on board, what would that be? (Free text box)

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